2021 Restaurant Online Ordering Trends

This original report from DoorDash unpacks the latest delivery, pickup, and online ordering trends, with actionable insights on how restaurants can adapt.

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Here's a peek at what we found


Growth in delivery orders on DoorDash year over year (Q1 2021 vs. Q1 2020)


Growth in pickup orders on DoorDash year over year (Q1 2021 vs. Q1 2020)


of customers prefer to order delivery through a restaurant’s website


of customers order food based on the quality of the ordering method


of customers decide where to eat based on the ability to customize their food


of customers choose an ordering method based on how quickly it will arrive


In this report, you’ll find:

Dining preferences from 1,525 customers across the U.S. in April 2021

We asked consumers how and when they are most likely to dine out, order delivery, and pick up their food at a restaurant.

DoorDash data on delivery and pickup ordering

Learn how habits on DoorDash have changed, plus how much of an increase in orders restaurants can expect when adding pickup and direct online ordering.

Types of cuisines customers order the most

Learn what cuisines are most popular to order for delivery or pickup. Hint: It's not what you’d think (at least for pickup).

Tools to help you bring all these ideas to life

Get equipped with DoorDash tools and tips on how to take advantage of these trends.

Learn what customers are craving

Download the full 2021 Restaurant Online Ordering Trends report


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